Here are the most popular questions our customers ask us, if you're question isn't answered below then please contact us for advice
Why are your products offered at such low prices and are they as good as more expensive brands?
We manufacture and only distribute our own brand products; we sell online and have no retail outlets. By working in this way we keep our overheads low and there are no middlemen. We source all of our technical fabrics ourselves and ensure that our quality is comparable with the top brands.
This means that we are able to pass these savings onto you and offer excellent value for money whilst never compromising on the quality of our finished product.
Where do you deliver to and how long will it take?
We deliver worldwide including BFPO addresses. Please click here to see our Delivery Information.
How much does delivery cost?
Delivery charges vary by location.
We do however offer FREE UK delivery on all orders and FREE Worldwide delivery on orders over £70.00
Please click here to see our Delivery Times and Costs Information.
Can I track my order?
Orders over a certain value will be sent by a trackable service. If your order is trackable you will receive the tracking reference by email, following its despatch from our warehouse.
Which Size should I order?
All of our items are listed in UK sizes. We do however provide specific information on each product page as to the measurements that each individual product will fit.
Please click here to view our sizing guide to compare the measurements of our items with your own to help you decide which size to buy. You will also find conversion charts for international sizes on this page.
How can I Pay for my order?
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.
Please Click here to see further information on our payment methods.
How do i return an item for exchange or refund?
We offer a very easy exchange and refund policy. If you change your mind within 30 days of receipt of your order, we will gladly exchange it or refund the purchase price, whatever the reason providing that it is returned in perfect re-saleable condition and subject to a small admin charge. Please click here to view our returns policy in full.
How long does it take to process a returned item?
Once we've received your returned item, we will usually process your exchange or refund within 2 working days. Please click here to view our returns policy in full.
What happens if I receive a faulty item?
Should you receive a product from us which is faulty or develops a fault, please contact us for advice on how to return the item to us.
How can a fabric be breathable and waterproof?
The honest answer is that it can't do both 100% effectively.The fabrics that you buy operate on a trade-off basis. By that we mean that normally in the UK a waterproof fabric is judged on its ability to withstand the pressure of a column of water. Thus you can offset the waterproof capabilities of the fabric by limiting it to a pressure equal to a heavy thunderstorm. That means the fabric can also breath up to that pressure of water. Beyond that, it will allow water in through the breathing surface.
You can increase the breathing quality by reducing the resistance to the column of water thus making it less waterproof.
What is "wicking"?
This is a term created by the fabric producers to describe a fabric that assists perspiration to pass from the body, through the covering garment and then away into the atmosphere.
How does "wicking" work?
Fabric companies will advertise that their fabrics are the best and that they have even changed the shape of the yarn used to assist the process.
Below we list the main points that we consider as important:-
- The fabric used normally includes synthetic yarns not made from natural fibres which tend to absorb moisture instead of channelling it away. Only specially treated natural fibres could achieve a wicking effect.
- Knitted fabrics generally work better than woven as there are larger gaps in the surface of the fabric.It is totally pointless to wear a cotton T-shirt under a breathable jacket as the cotton fabric defeats the breathable/wicking ability of the jacket.
- In an ideal world and for the breathing/wicking ability to be given a chance to work properly, you must dress in fabrics that allow the same functions. So a base layer and a high wicking race jersey will both work with a jacket.
- We should point out that most knitted, synthetic fabrics will have a degree of "wicking" ability as the fibre will not allow any absorption of perspiration and the knit will allow the air passing over the fabric to take away the moisture.
