We sincerely hope you enjoy your purchase and welcome any feedback you may have
We offer a very easy exchange and refund policy. If you change your mind within 30 days of receipt of your order, we will gladly exchange it or refund the purchase price, whatever the reason providing that it is returned in perfect re-saleable condition. Exchange subject to a small admin charge.
Please ensure the following:
Goods must be unworn and in perfect condition as when sold. Ensure all outside packaging is sealed and has enough postage paid to ensure its safe arrival. For added security and peace of mind, it is worth considering Recorded Delivery, which is trackable.
Return it to the address below with original barcoded packaging, all tags intact and with your receipt, name and address. Please state the reason for return of your goods, along with which size and colour you wish to exchange your item for.
Postal charges where exchanges are requested:
We will require £1.50 (in the case of light items) or £3.00 (in the case of heavy items - Cycle Jackets and All Weather Jackets only) towards admin and the cost of posting the item you want back to you by 1st Class Post if it is a UK address. For overseas customers, please email us to check the rates of postage prior to returning the item to us.
Postage costs can be paid by cheque (made payable to Tenn Outdoors) or by cash. In the case of coins please sellotape together and secure within your packaging. Failure to send adequate postage will result in the delay of replacing the item, whilst we contact you to recover these costs.
Faulty Items
In the unlikely event of your garment being faulty or developing a fault please contact us for advice.
Refunds
If you require a refund, please state this clearly. We normally process refunds within 2 working days of receipt of the item and funds are returned in the same way as the original payment was made.
Address for returns is:
Tenn Outoors
82 Castleham Road
Castleham Industrial Estate
St Leonards on Sea
TN38 9NT
